Last modified: August 31, 2019
TERMS OF SERVICE
Acknowledgment and Acceptance of Terms
Overview of our Services
To ensure the quality of the Task Molly experience we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you've broken the terms of service and this may result in termination of your account.
Tasks and concierge requests are non-transferable. You cannot sell or give away hours on your plan but you are more than free to buy a plan for your friends, family, and loved ones—they'll love you and so will we. Your Task Molly account is also non-transferable. That means if one person signs up, you cannot transfer ownership of that account to another person.
All Task Molly plans are governed by a monthly hour limit by plan type. If these hours are unused by the next billing cycle, the hours will not carry over to the next cycle.
All Task Molly plans are recurring subscriptions that can be canceled at any time but remaining hours are not refundable.
Any agreement or attempted agreement between the client and a Task Molly team member, in connection with a service contract, requiring that payment be made outside of Task Molly shall constitute a material breach of this agreement and be subject to cancellation without refund.
Requests & Tasks
Each request (task) must be submitted by email, our project management application or an instant messaging application such as Google Hangouts or Slack. For the fastest turn around time on tasks, we recommend that you submit each task individually.
If you ever feel like your service could be better, you can contact us by telephone or email at email@example.com. For a list of example tasks that we will and will not do, please consult our website. If you are still unclear about what services can be completed by your Task Molly Virtual Assistant, please contact us.
Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.
Ownership and Confidentiality of Work Product
If Task Molly creates anything original for you, such as research projects, reports, templates, spreadsheets, forms, etc. ("Work Product"), Task Molly grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes. Task Molly owns the Work Product and has the right to use and disclose the Work Product to any third party, provided that Task Molly will not disclose your confidential information to any third party.
To avoid doubt, you retain sole ownership of your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, it will be removed prior to any use or disclosure by Task Molly to a third party.
As used in these Terms of Service, your confidential information means non-public information that you provide to Task Molly that you reasonably expect Task Molly to keep secret, including your personal information (i.e., your name, your social security number, your credit card information, and similar information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by Task Molly; (2) was or becomes available to Task Molly on a non-confidential basis prior to your disclosure of the information to Task Molly; (3) is independently developed by Task Molly without using your confidential information; or (4) information we are required to disclose a warrant, subpoena or other requests in an investigation or, legal proceeding or where disclosure is necessary to protect Task Molly's rights or property, or the rights of our other clients.
As used in these Terms of Service, your intellectual property means patents, trademarks, and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with the creation of the Work Product.
Guarantee & Warranty
There is no warranty on any of the information, tasks, or projects a Task Molly Virtual Assistant or team member completes for you. We do make every attempt to do our best to provide the most accurate, most effective information available. However, if we give you information or results that are incorrect, although we'll be deeply sorry, Task Molly is not liable for it (or the results) legally or morally. All work products is produced for your review and acceptance, and therefore, it is your responsibility to review and ensure that the work product is accurate and to the standards that you expect.
Monthly services can be canceled by the client at any time with no additional fees or hassle. To cancel, just email us at and ask us to cancel your recurring services. Month-to-month service packages are non-refundable. After the first 15 days, multi-month packages are also non-refundable. Multi-month packages will automatically terminate at the end of your package duration. To continue your services, please contact us at to renew.
Termination of Service
We reserve the right to terminate the service of a Task Molly client at any time — for any reason. That means that rarely and under great duress, we may end our relationship with a client for any number of reasons including but not limited to unprofessional or abusive conduct. If services are terminated due to an egregious act, including but not limited to unprofessional or abusive conduct, no refund will be issued.
If your services are terminated for other or mutually agreed-upon reasons, we will provide a prorated refund if it has been 15 days or less. If you have received service for 16 days or more, no refund will be issued.
Task Molly Terms of Service Non-solicitation Provision
I acknowledge that Task Molly has made substantial investments in recruiting, training and matching skilled Task Molly team members with each of its members and that Task Molly has a legitimate interest in earning a reasonable return on those investments. I also acknowledge that Task Molly has agreements with Task Molly team members that protect this interest by requiring that Task Molly team members obtain Task Molly's prior written consent before accepting any direct engagement (whether as an employee, consultant, contractor or otherwise) with the Task Molly member to whom they completed work for.
Accordingly, to the fullest extent permitted under applicable law, I agree that while retaining the services of Task Molly and for a period of twenty-four (24) months immediately following the termination of my relationship with Task Molly for any reason, whether voluntary or involuntary, with or without cause, I shall not directly or indirectly solicit any Task Molly team member who worked on my account to leave his or her employment with Task Molly and to work for me in any engagement directly or indirectly. Should any solicitation by me become a substantial factor resulting in a Task Molly team member leaving Task Molly and accepting an engagement with me directly or indirectly without Task Molly's consent, I agree to pay Task Molly a one-time fee equivalent to one (1) year (12 payments) at my highest monthly package rate.
Please note that your use of our Site is also subject to all Task Molly policies and procedures.
Information We Collect, And Why We Collect It
Information You Provide To Us
Types of personal information we collect when you communicate with us include:
Credit card number (solely for payment purposes)
We may also collect certain other information necessary to fulfill the service that you have requested, including, for example, loyalty program cards numbers, addresses to deliver items you ask us to order on your behalf, and your passport number and other travel document information. We advise you to not share any sensitive personal information that you do not feel comfortable disclosing to strangers, such as information that relates to medical facts, racial or ethnic origins, political or religious beliefs or sexuality.
We may also collect and analyze information from the content of communications you have with us (including text messages and emails) using automated systems.
Information Collected Through Google Analytics
Information Collected Through Cookies And Similar Technologies
No Information From Children Under Age 13
How We Use And Share Your Information
To Provide Products, Services, and Information
As described above, we collect information from you so that we can provide products and services that you request, and provide information that you request from us. We use your personal information to:
Contact you about your service requests
Perform the services you requested
Process credit card/debit card transactions necessary for the services you requested
Personalize your experience
Improve our services
To process your membership fees
We may also use your information to send you information about products, services, and new offerings offered by us or by a Task Molly partner through email or through text messages to your mobile phone (if provided). We may also contact you through email when new partners join the Task Molly network and for new offers by Task Molly partners.
We may provide information to third party service providers that help us fulfill services that you request from us. We may also use third parties to help host our Site, send out email updates about the Site, provide marketing, analytics, and advertising services for us, remove repetitive information from our user lists, and process payments. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to help us provide the service.
We belong to ad networks that may use your browsing history across participating websites to show you interest-based advertisements on those websites. You can opt-out of receiving interest-based ads from us by changing the settings on your browsers or by visiting Google's Ads Settings at Please note that if you choose to opt out, you will continue to see ads on our Site, but they will not be based on how you browse and shop.
Currently, our Site does not recognize if your browser sends a "do not track" signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads. We allow third-party publishers across the web to collect information stored in cookies on your computer about your online activities when you leave this Site. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you opt-out of receiving interest-based advertising, you will still receive ads that will not necessarily be tailored to your interests.
Your feedback and suggestions you submit, including feedback or suggestions submitted through online forms, social media sites, or through email, will be considered non-confidential and non-proprietary to the extent permitted by law. We may use any of your feedback or suggestions to improve our services or for marketing purposes on our website or on any of our social media sites without any obligation to you.
We may use your information you provide to us through any medium (including emails you delegate us to process on your behalf), combined with other information we may obtain from other sources, to perform statistical, demographic, and marketing analyses of the users of the Task Molly services, their service requests patterns, improve our understanding of our customers and potential customers, improve our service, and to improve customer relationships.
Third Party Advertising And Marketing
From time to time with your consent, we may disclose information with Task Molly partners who may offer you products and services of interest. You may opt-out of this sharing by emailing us at firstname.lastname@example.org. The information we may share with Task Molly partners includes your name, address, email address, telephone number, and information about types of services you have requested. We require Task Molly partners to agree to reasonable contractual and technical protections to limit their use of that information to their own advertising and to not further share or distribute your information to non-partner third parties without your consent. If you have consented to our sharing your personal information with these third parties, you may subsequently opt-out by emailing us at email@example.com.
Delegation Of Your Inbox And Calendar
In the event you authorize us to access your email or calendar accounts, we will not share their contents with third parties without your consent except as necessary to perform the services requested and as required for Legal Proceedings as described below. We reserve the right to turn over any information related to any potentially illegal activity contained in these accounts to law enforcement for civil and/or criminal penalties. It is solely your responsibility to notify any senders of email or meeting invitations or responses that you have delegated your email and calendar to us and that we may observe their emails on your behalf.
We will share personal information with third party companies, organizations or individuals outside of Company if we have a good-faith belief that access, use, and preservation or disclosure of the information is reasonably necessary to:
Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request
Detect, prevent, or otherwise address fraud, illegal activity, network security or technical issues concerning our service
Protect against harm to the rights, property or safety of Company, our users (including you), customers or the public as required or permitted by law
Detect, prevent, or otherwise address risks to national security or other important public interests
In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations or individuals outside of Task Molly only when we have your express consent to do so.
Transfer In The Event Of Sale Or Change Of Control
Access To Your Information And Choices
If you have questions about personal information we have about you or need to update your information, please call us at 1 (800) 445-3947. While we are happy to provide you the categories of information we have about you, to protect the security of your information we cannot provide you with certain information you may have provided to us, including, for example, passwords, frequent flyer numbers, credit card information, and other account numbers. You may request that we remove any information we have about you via written email notification. You can opt-out of receiving marketing and promotional e-mails from Company by replying “STOP” to any marketing or promotional email.
You may close your account as described in our Terms of Service. If you close your account, we will no longer use your online account information or share it with third parties. We will delete your information if you specifically request us to do so. We may, however, retain a copy of the information for archival purposes, and to avoid identity theft or fraud.
Security Of Your Information
We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. Although we use industry standard practices to protect your information stored on our servers, there is no guarantee that information, including sensitive personal information, may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site(s) or applications are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
California Privacy Rights
Under California's "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2016 will receive information regarding 2015 sharing activities).
To obtain this information, please send an email message to with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.
Consent To Data Processing In The United States
Our Site is operated and managed on servers located and operated within the United States. By using and accessing our Site, residents and citizens of countries and jurisdictions outside of the United States agree and consent to the transfer to and processing of personal information on servers located in the United States, and that the protection of such information may be different than required under the laws of your residence or location.
Sharing sensitive information with Task Molly
Sensitive and confidential information must be shared with Task Molly through a secure password or information sharing platform such as LastPass. If clients decide to share sensitive or confidential information such as passwords, Task Molly is not liable for any data breaches.
Credit cards stored on file are stored securely in our financial management system, and cannot be accessed after being entered.
Read more about LastPass' state-of-the-art technology and security measures below:
All Task Molly team members are thoroughly vetted and can complete background screening upon request by the client. Additionally, each team member is required to sign a confidentiality agreement to protect the privacy of all Task Molly clients. For your safety and protection, we require written emailed confirmation on all purchases. At times, it may be a bit tedious to approve such purchases but it is ultimately to ensure that you are protected.
Questions And How To Contact Us
3410 La Sierra St., Suite F124
Riverside, CA 92503
Ph: (800) 445-3947